Terms of service
Welcome to Sultan Scents. These Terms of Service govern your use of our website and your purchase of perfumes and fragrance products from Sultan Scents.
By accessing our website or placing an order, you agree to these terms.
1. About Sultan Scents
Sultan Scents is a Pakistan-based fragrance and perfume brand operating from Lahore, Pakistan. We provide perfumes and fragrance products to customers across Pakistan through our online store.
Our goal is to build one of Pakistan's leading and most trusted perfume brands by providing quality fragrances, professional customer service, secure packaging, and reliable delivery.
2. Product Information
We make reasonable efforts to ensure that product descriptions, fragrance information, images, prices, sizes, and other information displayed on our website are accurate.
However, slight differences may occur between product images displayed online and the actual product due to photography, lighting, screen settings, packaging updates, or manufacturing variations.
Perfume fragrance perception may also vary from person to person due to individual skin chemistry and personal preferences.
3. Orders
When you place an order through the Sultan Scents website, you are responsible for providing accurate information, including:
- Full name
- Complete delivery address
- Active phone number
- Correct city
- Any other information required for successful delivery
Sultan Scents reserves the right to contact customers for order confirmation or clarification where necessary.
We may cancel or decline an order in situations including suspected fraudulent activity, incorrect information, product availability issues, pricing errors, or other circumstances that may prevent us from fulfilling the order.
4. Prices
All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.
Sultan Scents reserves the right to change product prices, promotions, discounts, or offers at any time without prior notice.
A price change will not affect an order that has already been confirmed, except where an obvious technical or pricing error has occurred.
5. Cash on Delivery
Sultan Scents may offer Cash on Delivery (COD) for eligible orders within Pakistan.
Customers placing COD orders are expected to provide accurate contact and delivery information and remain available to receive the parcel.
Repeated refusal of genuine orders or misuse of the COD facility may result in restrictions on future COD orders.
6. Intellectual Property
All content available on the Sultan Scents website, including but not limited to:
- Brand name
- Logo
- Product images
- Product descriptions
- Website design
- Graphics
- Text
- Marketing material
is owned by or licensed to Sultan Scents and may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.
7. Website Use
Customers must not use our website for unlawful, fraudulent, abusive, or unauthorized purposes.
You agree not to interfere with the security, functionality, or operation of the Sultan Scents website.
8. Limitation of Liability
Sultan Scents will make reasonable efforts to provide accurate product information and reliable delivery services. However, delivery timelines may occasionally be affected by courier delays, weather conditions, public holidays, operational issues, or circumstances beyond our reasonable control.
Sultan Scents shall not be responsible for delays caused by incorrect customer information or circumstances outside our control.
9. Changes to These Terms
Sultan Scents reserves the right to update or modify these Terms of Service when necessary.
Any changes will be published on this page with an updated revision date.
10. Contact Us
For questions regarding these Terms of Service, please contact:
Sultan Scents
Gulshan-e-Ravi, Lahore 54500, Pakistan
Phone / WhatsApp: +92 332 4779276
Email: thesultanscents@gmail.com